Terms of Use

1. Acceptance of Terms 

By accessing this website, requesting a quote, scheduling service, or submitting payment to Hollenbeck Fleet Services ("Service Provider"), the Customer ("you") agrees to be bound by the terms and conditions set forth below. These terms apply to all mobile repair, roadside assistance, diagnostics, and maintenance services provided.

2. Scope of Work / No Full Inspection 

Services performed are limited strictly to the specific repairs, maintenance, or diagnostics requested by the Customer and authorized in the work order or estimate. The performance of these services does not constitute a complete vehicle, trailer, or equipment inspection unless a full safety inspection is expressly requested and documented in writing.

3. Limited Warranty

  • Labor: Labor is warranted for workmanship only for the specific period designated on your invoice. If no period is specified, a standard 30-day labor warranty applies.

  • Parts: Parts are subject solely to the manufacturer’s warranty, if any. The Service Provider makes no independent warranty regarding parts.

  • Exclusions: No other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose, are provided.

4. Customer-Supplied Parts 

No warranty is provided on parts supplied by the Customer. Hollenbeck Fleet Services is not responsible for labor costs, damages, or component failures caused by defective, incorrect, or incompatible customer-supplied parts.

5. Pre-Existing & Hidden Conditions

The Customer acknowledges that heavy-duty vehicles and equipment may contain pre-existing, hidden, or latent defects. The Service Provider is not responsible for failures, breakage, or damages resulting from pre-existing conditions, including but not limited to corrosion (rust), metal fatigue, wiring degradation, prior improper repairs, or normal component wear.

6. Wheel Torque / Re-Torque Requirement

IMPORTANT SAFETY NOTICE: The Customer acknowledges that wheel fasteners (lug nuts) must be re-torqued within 50–100 miles of operation following any wheel installation, removal, or service. It is the sole responsibility of the Customer to perform or schedule this re-torque service. The Service Provider assumes no liability for wheel loosening, component damage, vehicle damage, injury, or loss resulting from the Customer’s failure to perform required re-torque procedures.

7. Mobile & Roadside Service Disclaimer

The Customer acknowledges the inherent risks associated with mobile and roadside repair, including but not limited to environmental conditions (weather), traffic hazards, uneven surface conditions, and limited access. The Customer releases the Service Provider from liability related to these site-specific conditions, except where prohibited by Michigan law.

8. Limitation of Liability 

To the fullest extent permitted under Michigan law, Hollenbeck Fleet Services shall not be liable for indirect, incidental, special, or consequential damages. This includes, but is not limited to, loss of use, vehicle downtime, loss of income or profits, towing costs, rental expenses, missed loads/cargo delays, or regulatory penalties.

9. Customer Responsibility for Safe Operation

The Customer assumes full responsibility for the safe operation of the vehicle or equipment immediately upon completion of service. The Service Provider is not responsible for post-repair operation, misuse, overloading, or the Customer’s failure to perform required follow-up inspections (such as daily pre-trip inspections), maintenance, or torque checks.

10. Used / Rebuilt / As-Is Parts

Any used, rebuilt, or reconditioned parts installed are provided AS-IS unless otherwise stated in writing. No warranty is expressed or implied regarding the longevity or performance of used components beyond any specific written agreement.

11. Diagnostics & Estimates

Diagnostic time, travel time (portal-to-portal), service call fees, shop supplies, and environmental fees are billable charges, regardless of whether further repairs are approved. Estimates provided are not guarantees of final cost and are subject to change upon the discovery of additional issues during the repair process.

12. Payment Terms

Payment is due strictly upon completion of service unless prior credit terms have been agreed to in writing. Unpaid balances may be subject to late fees, collection costs, and interest at the maximum rate permitted under Michigan law.

13. Storage, Lien & Abandoned Equipment

In the event of non-payment, the Service Provider reserves the right to retain possession of the vehicle or equipment. Unpaid vehicles may be subject to storage fees and the enforcement of mechanic’s lien rights pursuant to Michigan law.

14. Indemnification 

The Customer agrees to indemnify, defend, and hold harmless Hollenbeck Fleet Services from any claims, damages, liabilities, or losses arising from the condition, operation, or use of the vehicle or equipment after service is rendered.

15. Governing Law & Venue

This agreement shall be governed by and construed under the laws of the State of Michigan. Any disputes arising from these terms or services rendered shall be adjudicated exclusively in the courts of the State of Michigan.

16. Contact Information

If you have questions regarding these Terms of Service, please contact us at: Hollenbeck Fleet Services 517-939-9078 info@hollenbeckfleetservices.com

Last Updated: 1.7.2026